1. How long are shipping times?
Your products will ship within two days of your order, and then take up to two weeks to reach
your doorstep. Each product at CrossKnitted has an estimated delivery time that you can find in the
product description.
2. What's your return policy?
Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our
emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong within 10 days of the delivery,
send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate
your product to a local charity or recycle it.
3. Can I cancel my order?
Cancelations are possible if you do not receive your package within the timeframe specified for
each individual product. Sometimes orders get sent out before we can process the cancelation.
So if you cancel your order but still receive the package, then please go ahead and do one of
three things: recycle it, donate it, or enjoy it.
4. What happens if I receive the wrong item?
If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not
exactly what you wanted -- then simply notify us within 10 days of the delivery, and we’ll give you a refund. You won’t be
asked to ship the product back to us.
5. Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you
expected, just let us know within 10 days of the delivery and we’ll get you a new one.